EXPERT TRAINING
SAFER PLAY

We believe that our staff play a crucial role in maintaining a safe and responsible gambling environment. That’s why we provide specialist training so every team member can identify signs, engage with players, and offer the right support.

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Safer Gambling Training

HOW WE TRAIN OUR TEAM

Our training programme is designed to give staff the knowledge, confidence, and tools to support safer gambling across all our venues. Developed with leading industry experts, including G4 and GamCare, our training covers player protection, recognising signs, and responsible gambling best practices. We don’t just meet industry standards, we aim to set new benchmarks in staff awareness and intervention.

Key Areas of Our Training Programme:

RECOGNISING THE SIGNS

Our team are trained to identify early warning signs, including changes in behaviour, noticing a player chasing losses or signs of distress, ensuring they can step in and offer support when needed.

ENGAGING
WITH PLAYERS

We teach and refresh our teams on how to approach sensitive conversations with care, provide responsible gambling advice, and highlight tools and support services.

UNDERSTANDING LAWS & REGULATIONS

All staff must complete mandatory refresher courses on gambling laws and regulations, ensuring they fully understand the legal framework and player protection measures. This helps them apply the rules with confidence and context, reinforcing safer gambling practices in every interaction.

PLAY SAFER

WITH MERKUR

Although gambling and gaming should be enjoyed as a recreational activity, it can cause a problem for a minority of players. We aim to prevent problem gambling and underage access to our venues while simultaneously providing a friendly and entertaining gambling experience for our players. As a responsible gambling operator, the well-being of our players is of utmost importance.

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