KNOWLEDGE
AND TOOLS

We provide a range of tools, resources, and support options, both in-venue and beyond. Whether you’re looking for practical tips, advice, or support services, we’re here to help ensure that gambling remains a safe form of entertainment.

SAFER PLAY

GAMBLING RESPONSIBLY

Gambling should always be enjoyed responsibly, and having the right tools is key to staying in control. We provide guidance, in-venue support, and access to expert resources, ensuring every player can make informed choices and play safely.

STRICT THINK 25
POLICY

We operate a Think 25 policy, requiring photographic ID for entry into any of our venues. We consistently exceed industry standards, with a 94%+ independent test pass rate.

Tools & Guides in Venue

Players can access guides, leaflets, and support information in key areas of our venues, including private spaces like restrooms, ensuring help is always available.

Support & Services

If you or someone you know is struggling with gambling, help is available. Contact GamCare’s National Helpline at 0808 8020 133 for confidential advice, counselling, and support.

STAYING IN CONTROL

Staying in Control is at the heart of our in-venue messaging. Informational leaflets are available throughout the venue, including private areas like toilets.

Here are some of our key messages and tips:

Only spend what you can afford

Take regular breaks

Set limits for time and money

Remember that gambling is not a way to make money

Gambling shouldn’t interfere with personal relationships

Play smart and don’t chase losses

Staying in control downloads

Slots – staying in control

Casino – responsible gambling

Casino – complaints & disputes

SELF EXCLUSION

Below is a brief overview of the multi-operator gambling self-exclusion schemes available free of charge to individuals in Great Britain. Self-exclusion is a voluntary program that allows individuals to restrict themselves from gambling venues or online platforms for a set period, helping them take control of their gaming habits.

BACTA

Adult Gaming Centres / High Street Arcades / Motorway Service Areas / Family Entertainment Centres

If you want to self-exclude from one or more Adult Gaming Centres, High Street Arcades, Motorway Service Areas and Family Entertainment Centres with age-controlled sections in your area and you can do so in person at the venue. If you would like advice please telephone BACTA on:
020 3930 9769, Monday to Friday between 9am and 5pm.

SENSE

Casinos

SENSE self-exclusion programme offers self-exclusion from all licensed land based casinos in Great Britain. Register in person anytime at a casino venue or to enrol by email contact

Email Sense

BINGO

Bingo premises

The Bingo Industry Self-Exclusion Scheme (BISES) offers self-exclusion from all licensed land-based bingo premises across Great Britain. You can register either in-person at a licensed bingo venue or by telephoning the venue directly.

MOSES

Betting shops

Multi Operator Self Exclusion Scheme for Betting Shops. Call the MOSES help line to self-exclude from multiple bookmakers in your area. Freephone: 0800 294 2060

GAMSTOP

Online Gambling (via websites/apps)

GAMSTOP helps you put controls in place to restrict your online gambling activities. Once registered, you will be prevented from using any gambling websites and apps run by companies licensed in Great Britain, for a period of your choosing.

FURTHER SUPPORT

If you or someone you care about is struggling with gambling, support is just a call away. The National Gambling Helpline is a free, confidential service available 24/7 for anyone affected by gambling, whether you need help for yourself or guidance on supporting a loved one.

CALL
0808 8020 133

PLAY SAFER

WITH MERKUR

Although gambling and gaming should be enjoyed as a recreational activity, it can cause a problem for a minority of players. We aim to prevent problem gambling and underage access to our venues while simultaneously providing a friendly and entertaining gambling experience for our players. As a responsible gambling operator, the well-being of our players is of utmost importance.

Find out more