MERKUR 360 RAISING THE
STANDARDS OF SAFER GAMBLING

We believe that safer gambling is more than just a responsibility, it’s at the core of everything we do. That’s why we developed MERKUR 360, a programme designed to set new industry standards in player protection, social responsibility, and customer care.

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MERKUR 360

Our Commitment to Player Protection

Developed with the Global Gambling Guidance Group (G4), MERKUR 360 upholds the highest standards in social responsibility and harm minimisation. G4’s independent audit has helped shape our approach, embedding a strong responsible gambling culture across our venues.

We also work closely with GamCare, the UK’s leading gambling support service, to enhance our customer care processes. Through Safer Gambling Labs, we’ve collaborated with experts with lived experience to refine our approach, ensuring players have access to the best tools and support.

“Our MERKUR 360 Programme showcases how we are continually improving our social responsibility commitments throughout all levels of the business. MERKUR Casino UK received the international certificate of accreditation from the Global Gambling Guidance Group (G4)”

Mark Schertle COO

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TRAINING
& AWARENESS

We provide specialist training for all our staff, ensuring they can identify signs of problem gambling, engage with players sensitively, and offer the right support. This training is based on best practices from industry leaders, including GamCare and G4, ensuring our team is equipped to promote safe and responsible play.

SUPPORT TOOLS
& CUSTOMER CARE

Our dedicated customer care platform offers players a direct way to access help, give feedback, and raise concerns. We’ve worked closely with GamCare’s Safer Gambling Labs to refine our processes, ensuring that players have access to the support and resources they need to stay in control.

IMPROVEMENT &
COLLABORATION

MERKUR 360 isn’t a one-time initiative, it’s an ongoing commitment. We actively review, refine, and enhance our safer gambling practices, working alongside industry experts, regulators, and gambling support organisations to ensure we remain at the forefront of responsible gaming.

CAREERS AT MERKUR

If you’re a people person who brings energy and enthusiasm to everything they do, we’ve got a role for you. From customer service to marketing, IT to operations, we’re looking for friendly faces to join our winning team.

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