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Safer Gambling

MERKUR 360 RAISING THE
STANDARDS OF SAFER GAMBLING

Our Commitment to Player Protection

Merkur 360 Program

Developed with the Global Gambling Guidance Group (G4), MERKUR 360 upholds the highest standards in social responsibility and harm minimisation. G4’s independent audit has helped shape our approach, embedding a strong responsible gambling culture across our venues.

We also work closely with GamCare, the UK’s leading gambling support service, to enhance our customer care processes. Through Safer Gambling Labs, we’ve collaborated with experts with lived experience to refine our approach, ensuring players have access to the best tools and support.

“Our MERKUR 360 Programme showcases how we are continually improving our social responsibility commitments throughout all levels of the business. MERKUR Casino UK received the international certificate of accreditation from the Global Gambling Guidance Group (G4)”

Mark Schertle COO

Find out more below

Merkur 360 Training

TRAINING
& AWARENESS

We provide specialist training for all our staff, ensuring they can identify signs of problem gambling, engage with players sensitively, and offer the right support. This training is based on best practices from industry leaders, including GamCare and G4, ensuring our team is equipped to promote safe and responsible play.

SUPPORT TOOLS
& CUSTOMER CARE

Our dedicated customer care platform offers players a direct way to access help, give feedback, and raise concerns. We’ve worked closely with GamCare’s Safer Gambling Labs to refine our processes, ensuring that players have access to the support and resources they need to stay in control.

Merkur 360 Support Tools
Merkur 360 Program

IMPROVEMENT &
COLLABORATION

MERKUR 360 isn’t a one-time initiative, it’s an ongoing commitment. We actively review, refine, and enhance our safer gambling practices, working alongside industry experts, regulators, and gambling support organisations to ensure we remain at the forefront of responsible gaming.

If you’re a people person who brings energy and enthusiasm to everything they do, we’ve got a role for you. From customer service to marketing, IT to operations, we’re looking for friendly faces to join our winning team.

MORE RESOURCES

Responsible Gambling
SAFER GAMBLING

Knowledge & Tools

Empower yourself with the right information. Discover practical tips and tools to help you stay in control.

Merkur Staff
SAFER GAMBLING

TEAM TRAINING

Our team is trained to support you. Find out how our staff undergo expert training to promote responsible play and assist when needed.

Merkur Think 25
SAFER GAMBLING

SAFER GAMBLING FAQS

Got questions? We’ve got answers. Browse our FAQs for quick and helpful information on responsible gaming, our venues, and more.