Skip to Content
Merkur logo
Safer Gambling

CORPORATE SOCIAL
RESPONSIBILITIES FAQS

FAQS

What is MERKUR’s approach to corporate social responsibility (CSR)?

At MERKUR, we are dedicated to operating with integrity, transparency, and accountability. Our CSR efforts focus on compliance, ethical business practices, employee well-being, and creating a positive impact on the communities we serve. We believe in going beyond the legal requirements to ensure that we contribute to society in meaningful ways.

How does MERKUR support safer gambling?

We have a comprehensive approach to safer gambling, including promoting responsible play through clear guidelines, providing self-exclusion options, offering educational resources to both staff and customers, and supporting organisations that help those affected by gambling-related harm.

What is the MERKUR Initiative?

The MERKUR Initiative is our key social responsibility program. It focuses on supporting local communities through charity partnerships, educational projects, and community engagement. We aim to make a lasting difference by promoting social well-being, giving back to society, and tackling social issues.

Does MERKUR partner with any charities or community organisations?

Yes, MERKUR works with a variety of local and national charities, focusing on those that support vulnerable individuals, youth development, and social causes. Our partnerships help drive positive change within the communities where we operate.

How does MERKUR ensure ethical business practices?

We adhere to a strict code of conduct that focuses on ethical decision-making, transparency, and compliance with relevant laws. Our corporate responsibility policies ensure that all business practices meet the highest ethical standards, including fair employment, diversity, and respect for human rights.

What training do employees receive regarding social responsibility?

Employees undergo regular training on our social responsibility policies, including safer gambling procedures, customer care, and identifying signs of problem gambling. This ensures that they are equipped to handle sensitive situations and support customers in a responsible and ethical manner.

How does MERKUR contribute to sustainability and environmental responsibility?

MERKUR is committed to reducing its environmental impact by implementing sustainable practices in our operations, such as energy-efficient systems, waste reduction strategies, and promoting sustainability in our supply chain. We continuously seek ways to reduce our carbon footprint and contribute to a greener future.

What actions does MERKUR take to prevent modern slavery and human trafficking?

We take a strong stance against modern slavery and human trafficking, ensuring that our operations and supply chains are free from such practices. Our recruitment and supplier policies include thorough due diligence processes, and we work with partners who share our commitment to ethical employment practices.

How does MERKUR ensure compliance with gambling laws and regulations?

We adhere to the highest legal standards, complying with all gambling regulations set out by the Gambling Commission. Our internal processes include regular audits, employee training, and a commitment to protecting vulnerable individuals, ensuring we meet all the requirements of the Gambling Act 2005.

Can I get involved with MERKUR’s social responsibility initiatives?

We welcome community involvement and encourage those interested to reach out through our website or local venues. There are opportunities to participate in charity events, volunteer programs, and other community-focused initiatives supported by the MERKUR Initiative.

Gamble Aware 360 Program
Think 25 Logo

PLAY SAFER

WITH MERKUR

Although gambling and gaming should be enjoyed as a recreational activity, it can cause a problem for a minority of players. We aim to prevent problem gambling and underage access to our venues while simultaneously providing a friendly and entertaining gambling experience for our players. As a responsible gambling operator, the well-being of our players is of utmost importance.

CherriesCoinChip

MORE RESOURCES

Merkur Slots Service
RESPONSIBility

CORPORATE RESPONSIBILITY

We are committed to operating with integrity, fairness, and accountability. Learn how we uphold the highest standards across our business.

Merkur Social Responsibility
RESPONSIBility

SOCIAL RESPONSIBILITY

From player protection to community engagement, discover how we go beyond compliance to make a positive impact.

Merkur Slots Service
RESPONSIBility

CORPORATE SOCIAL RESPONSIBILITY

CSR is at the heart of everything we do, ensuring that we operate ethically, support our employees, give back to our communities, and uphold the highest standards of compliance and social responsibility.