CORPORATE SOCIAL
RESPONSIBILITY FAQS

We have a comprehensive approach to safer gambling, including promoting responsible play through clear guidelines, providing self-exclusion options, offering educational resources to both staff and customers, and supporting organisations that help those affected by gambling-related harm.

The MERKUR Initiative is our key social responsibility program. It focuses on supporting local communities through charity partnerships, educational projects, and community engagement. We aim to make a lasting difference by promoting social well-being, giving back to society, and tackling social issues.

Yes, MERKUR works with a variety of local and national charities, focusing on those that support vulnerable individuals, youth development, and social causes. Our partnerships help drive positive change within the communities where we operate.

We adhere to a strict code of conduct that focuses on ethical decision-making, transparency, and compliance with relevant laws. Our corporate responsibility policies ensure that all business practices meet the highest ethical standards, including fair employment, diversity, and respect for human rights.

Employees undergo regular training on our social responsibility policies, including safer gambling procedures, customer care, and identifying signs of problem gambling. This ensures that they are equipped to handle sensitive situations and support customers in a responsible and ethical manner.

MERKUR is committed to reducing its environmental impact by implementing sustainable practices in our operations, such as energy-efficient systems, waste reduction strategies, and promoting sustainability in our supply chain. We continuously seek ways to reduce our carbon footprint and contribute to a greener future.

We take a strong stance against modern slavery and human trafficking, ensuring that our operations and supply chains are free from such practices. Our recruitment and supplier policies include thorough due diligence processes, and we work with partners who share our commitment to ethical employment practices.

We adhere to the highest legal standards, complying with all gambling regulations set out by the Gambling Commission. Our internal processes include regular audits, employee training, and a commitment to protecting vulnerable individuals, ensuring we meet all the requirements of the Gambling Act 2005.

We welcome community involvement and encourage those interested to reach out through our website or local venues. There are opportunities to participate in charity events, volunteer programs, and other community-focused initiatives supported by the MERKUR Initiative.