Get In Touch.

Find The Nearest Gaming Club

With over 200 venues across the UK, use your address or location to find the closest one.

Do you have any Feedback or Complaints?

Click below where you can find options to give us your feedback, recognise excellent service from our team, and find help if anything has affected your experience or enjoyment of our venues. We appreciate that sometimes things may not meet our high standards. We have worked with Gamcare to ensure you can trust the systems and processes we have put in place.

Gamcare operates a service called Safer Gambling Labs. SG Labs offer an opportunity to test or receive feedback from lived experience experts on SG initiatives, messages, activities, or processes in a safe and structured way. This is part of GamCare’s strategic commitment to represent the voice of our service users, and to shape a safer gambling sector for all. SG Labs evaluated the social responsibility elements of MERKUR’s UK customer care portal in February 2022. MERKUR found this to be an extremely useful process and look forward to working with the Gamcare team in the future.

Press Enquiries

For press enquiries contact:

Office Address

To get in touch with our Head Office contact:

MERKUR Casino Holdings UK Limited, Second Floor, Matrix House, North Fourth Street, Milton Keynes MK9 1NJ

We Look Forward To Hearing From You!

+44 (0) 1908 351200

MERKUR Casino UK, Seebeck House,
1A Seebeck Place, Knowhill,
Milton Keynes, MK5 8FR

Advisory note regarding insurance: On the advice of our insurers all CNF for Public Liability matters should be sent, via the Portal, to Allianz Global Corporate & Speciality (C00519).

Complaints Policy

We’re sorry to hear that you’ve had a poor experience with us. We pride ourselves in providing the best in-venue gaming experience. However, we are sorry if we did not get it right for you this time.

If you would like to make a complaint:
  • Inform the Duty Manager who will log your complaint and respond within 7 working days. A leaflet is available in venue to outline the process.
  • If you would like to log directly with head office then please put your complaint in writing via email to or call 01908351200.
If after our internal complaints process you are still not happy with our resolution we will pass the complaint over to an independent third party alternative dispute resolution provider called IBAS (Independent Betting Adjudication Service).