MERCUR CASINO
FAQS

You need to bring ID on your first visit to the casino to become a member. We recommend you bring a driving licence or passport.

To enter MERKUR Casino is free and there is no cloakroom charge.

Everyone over the age of 18 is welcome at MERKUR Casino!

You can enter for free with no need to join, but don’t be offended if we check for ID if you look under 25. Plus, join our Rewards Club to get bonus offers and stay up to date with the latest events and promotions

We are here to help and show you the games. Our casino staff, hosts and dealers are on hand to teach you the rules of the games and ease you into your first experience. Our friendly and knowledgeable staff are always approachable and on hand to provide you with a fantastic experience.

If you would like to know the rules before coming, please find our How-to-Play rules for all our games online here.

We offer various packages which are all tailored to suit our customer needs, offer fantastic value along with a dedicated host who will be make sure your casino experience will live up to expectation.

Our dress code is smart/casual and relaxed.

Usage of mobile phones is not allowed in vicinity of gaming tables. No photos or/and pictures are allowed to be taken at the gaming tables.

There is a bar and seating area, where you are able to use your mobile phone.

Yes, MERKUR Casino has a bar and restaurant where you can enjoy a wide range of food and drinks, from snacks to full meals.

If you have any feedback, complaints, or concerns regarding your experience at MERKUR Casino, please contact our team. Our Complaints and Disputes policy can be found on our contact page.