A local Shirley man has been praised for his quick medical response after assisting a customer who suffered a seizure at adult gaming centre, MERKUR Slots, on Shirley High Street in Southampton.
Robert Dolbien was on duty as supervisor when a customer suddenly became unwell and began to experience a seizure. Acting quickly and calmly, Robert sensed she wasn’t well and rushed to her side, preventing her from collapsing from her chair and staying with her until paramedics arrived on the scene.
Thanks to his swift response and reassuring presence, the customer was kept safe and supported during a distressing and potentially dangerous medical episode.
Robert has now been selected from more than 2000 colleagues to receive Employee of the Month, a special recognition awarded by MERKUR, a leading UK gaming company, to team members who go above and beyond in their role.
Simon Rowlands, Marketing Director at MERKUR, said: “Robert showed incredible care and composure in a very serious situation. His instinctive reaction and the calm way he supported the customer were truly impressive. Robert’s response was a great example of someone simply doing the right thing when it mattered most. We’re grateful to have team members like him.”
Team members and customers alike were impressed by Robert’s calm and compassion.
Katarzyna Abdelmoaty, Venue Manager at MERKUR Slots Shirley Southampton, added: “Robert made sure the customer was safe and comforted, and he stayed completely in control throughout. His actions reassured not just the customer, but everyone in the venue. We’re incredibly proud of him.”
Speaking after his nomination, Robert said: “I just wanted to make sure she was OK. I saw she was in distress and knew it was important to stay calm and keep her safe until help arrived. I’m glad I could be there when it mattered.”
MERKUR is now reviewing Robert’s nomination for possible national recognition at its annual employee awards, which honour exceptional team members from across the UK.
