VALUES THAT
PAY OFF

Our values matter. Guiding everyone, from fresh-faced trainees to the long standing kingpins. These values keep us united and separate us from the rest. It’s the playbook that powers us, helping us make smart, winning moves every time.

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OUR VALUES

THE MERKUR DNA

At MERKUR, our values aren’t just words, they’re what make us tick. They let people inside and out know what we’re all about.

These key values really are part of what makes us, us. As words, they’re just empty statements. But when they live and breathe within the team that embodies them, they spark the magic experience that is MERKUR.

Entertainment
Excellence

Offering an unrivalled gaming experience in a sleek, modern setting.

Customer-centric
Service

Putting customer satisfaction and comfort at the heart of everything we do.

Responsible
Gaming

Promoting safe and responsible gaming through adherence to strict regulatory standards.

Experience &
Innovation

Continuously improving our offerings to stay ahead of the game.

ENTERTAINMENT
EXCELLENCE

It’s the little things that create the biggest wins. The warm welcome, the free cup of coffee (and biscuits), the new, state-of-the-art machine that levels up the way you play and a team of friendly faces that always go a long way.

CUSTOMER-CENTRIC
SERVICE

You might come to us for the excitement of the slots. But you’ll come back for the moments shared between fellow players and the vibrant community you can become a part of just by rolling in.

RESPONSIBLE
GAMING

It’s good to know someone’s got your back. That’s why our Playmakers are here for you, bringing you free drinks and nibbles, making you feel at home and recognising the first signs of any gambling problems that impact your fun.

EXPERIENCE &
INNOVATION

Ready to level up your game? If you’re after the latest in slot tech, jaw-dropping graphics, and respins that keep you on your toes, you’ve just hit the jackpot – it all starts at MERKUR.

PLAY SAFER

WITH MERKUR

Although gambling and gaming should be enjoyed as a recreational activity, it can cause a problem for a minority of players. We aim to prevent problem gambling and underage access to our venues while simultaneously providing a friendly and entertaining gambling experience for our players. As a responsible gambling operator, the well-being of our players is of utmost importance.

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